Refund and Return Policy

Khadau Australia
Website: https://khadau.com.au
Email: au.khadau@gmail.com
Effective Date: 3 March 2026

Introduction to This Refund and Return Policy Khadau Australia

This Refund and Return Policy Khadau Australia outlines your rights and obligations when purchasing products from khadau.com.au.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a repair, replacement or refund if:

  • The product has a major failure
  • The product is not of acceptable quality
  • The product is not fit for its intended purpose
  • The product does not match its description

If the failure is major, you may choose a refund or replacement.

If the failure is minor, we may offer repair or replacement within a reasonable time.

Change of Mind Returns

Khadau Australia accepts change-of-mind returns within 14 days of delivery.

To be eligible for a change-of-mind return:

  • The item must be unused
  • The item must be in original condition
  • The item must be in original packaging
  • The return request must be made within 14 days of receiving the product

Customers are responsible for return shipping costs for change-of-mind returns.

Shipping fees are non-refundable unless required by law.

Khadau Australia reserves the right to refuse returns that do not meet these conditions.

Faulty or Damaged Products

If you believe your product is faulty or damaged:

  1. Contact us at au.khadau@gmail.com
  2. Provide your order number
  3. Provide photos showing the issue

We may assess the product before approving a refund or replacement.

If the product is confirmed faulty under Australian Consumer Law, we will:

  • Offer repair, replacement or refund
  • Cover reasonable return shipping costs

Incorrect Items

If you receive the wrong product, please contact us within 7 days of delivery.

We will arrange return and replacement at no additional cost to you.

Return Process

To request a return under this Refund and Return Policy Khadau Australia:

Email: au.khadau@gmail.com
Include:

  • Full name
  • Order number
  • Reason for return
  • Photos (if applicable)

We will provide instructions once the return is approved.

Items must not be returned without prior approval.

Refund Processing

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Non-Returnable Items

For hygiene and safety reasons, we may refuse returns for items that:

  • Show signs of wear
  • Have been used outdoors
  • Are not in original condition

This does not affect your rights under Australian Consumer Law.

Liability

To the maximum extent permitted by law, Khadau Australia is not responsible for:

  • Loss or damage during return shipping
  • Delays caused by third-party courier services

Changes to This Refund and Return Policy Khadau Australia

Khadau Australia may update this Refund and Return Policy Khadau Australia at any time.

Updated versions will be published on khadau.com.au.

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