Shipping Policy

Khadau Australia
Website: https://khadau.com.au
Email: au.khadau@gmail.com
Effective Date: 3 March 2026

Introduction to This Shipping Policy Khadau Australia

This Shipping Policy Khadau Australia explains how orders placed on khadau.com.au are processed, shipped and delivered within Australia.

By placing an order with Khadau Australia, you agree to the terms outlined in this Shipping Policy Khadau Australia.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during:

  • Public holidays
  • Promotional periods
  • High-demand seasons

Orders are not processed on weekends or public holidays.

Khadau Australia reserves the right to delay or cancel orders if necessary for verification or stock availability.

Shipping Locations

Khadau Australia currently ships within Australia.

If international shipping becomes available, updated terms will be published on khadau.com.au.

Delivery Timeframes

Estimated delivery times vary depending on your location and courier services.

Standard delivery within Australia generally takes:

  • 2–8 business days (metro areas)
  • 4–12 business days (regional areas)

Delivery times are estimates only and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout unless otherwise stated.

Any promotional free shipping offers will be clearly displayed on the website.

Shipping fees are non-refundable unless required under Australian Consumer Law.

Tracking

Where tracking is available, customers will receive tracking details via email once the order is dispatched.

It is the customer’s responsibility to monitor tracking updates.

Delivery Delays

Khadau Australia is not responsible for delays caused by:

  • Courier or postal services
  • Weather events
  • Natural disasters
  • Public holidays
  • Incorrect address provided at checkout
  • Events beyond our reasonable control

We will make reasonable efforts to assist with tracking delayed parcels.

Risk and Title

Risk in the goods passes to you once the product is delivered to your nominated delivery address.

It is the customer’s responsibility to ensure the delivery address is accurate and secure.

Incorrect Address

If an incorrect address is provided:

  • Khadau Australia is not liable for lost parcels
  • Additional shipping charges may apply for re-delivery

Please ensure all details are correct before completing checkout.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

  1. Contact us within 7 days of delivery
  2. Provide your order number
  3. Provide photos (if damaged)

We will investigate with the courier and determine an appropriate resolution in accordance with Australian Consumer Law.

Authority to Leave

If you select “Authority to Leave” at checkout:

  • The parcel may be left unattended
  • Khadau Australia is not liable for theft or loss after delivery

Changes to This Shipping Policy Khadau Australia

Khadau Australia may update this Shipping Policy Khadau Australia at any time.

Any updates will be published on khadau.com.au with a revised effective date.

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